Acqueon Campaigns

Campaign Manager is a powerful list and Campaign Management tool designed to increase right-party connects and achieve Campaign business objectives through multi-channel outbound interactions. With Campaign Manager, you can schedule when to use different contact strategies based on the time of day and the day of the week. The tool also lets you control which communication methods to use and when to use them, ensuring you reach people at the best times. This approach helps maximize your success rates in connecting with your audience.

Campaign Manager’s Compliance module ensures compliance with various Federal, State, TCPA, and FDCPA (Regulation F) laws.  

Why use Campaign Manager

Maximize Right-Party Connects

Campaign Manager allows you to schedule outbound interactions based on the time of day and day of the week, ensuring that your communication reaches the audience at the most effective times. This feature is crucial for maximizing the chances of connecting with the right parties and achieving your campaign goals.

Multi-Channel Flexibility

With Campaign Manager, you can control which communication methods to use—such as phone calls, emails, or SMS—and when to use them. This flexibility allows you to tailor your outreach strategy to the preferences of your audience, improving the overall effectiveness of your campaigns.

Compliance Assurance

Campaign Manager’s Compliance module (Acqueon Compliance) is designed to help your organization adhere to various federal, state, and industry-specific regulations, including TCPA and FDCPA (Regulation F) laws. This ensures that your outbound campaigns are not only effective but also legally compliant, reducing the risk of penalties.

Platform Integration

Campaign Manager offers seamless integration with different platforms, whether they include a dialer or not. It enhances your existing infrastructure by providing intelligent contact management and compliance features, ensuring that all your campaigns are administered effectively and in compliance with regulatory requirements.

Campaign Optimization

By analyzing the performance of your campaigns, Campaign Manager activates continuous optimization. You can adjust your strategies based on real-time data, improving your outreach efforts over time and ensuring that your campaigns are always aligned with your business objectives

Platform Integration

The application provides Campaign Manager and Compliance for different platforms uses its built-in Dialer for various pacing modes or without a dialer. Campaign Manager offers intelligence for contact management and ensures compliance with all regulatory requirements. It provides a unified admin experience, allowing Cisco campaigns to be administered from Campaign Manager.

Cisco UCCX

The application provides Campaign Manager and Compliance for Cisco UCCX. Cisco UCCX uses its built-in Dialer for various pacing modes. Campaign Manager offers intelligence for contact management and ensures compliance with all regulatory requirements. It synchronizes Cisco UCCX campaigns, which are independently administered through the Cisco UCCX admin interface.

Amazon Connect

Campaign Manager offers Dialer, Campaign Manager, and Compliance for Amazon Connect.  It supports both tethered and untethered architectures. The Acqueon Dialer utilizes SIP for outbound calls and employs its proprietary Call Progress Analysis (CPA) to detect Answering Machine Detection (AMD). Campaign Manager provides intelligent contact management and ensures compliance with all regulatory requirements.

Genesys PureCloud

Campaign Manager offers Campaign Manager and Compliance for Genesys PureCloud. Genesys PureCloud uses its built-in Dialer for various pacing modes. Campaign Manager provides intelligence for contact management and adheres to all compliance requirements. It synchronizes Genesys PureCloud campaigns, which are independently administered through the Genesys PureCloud admin interface.

Five9 VCC

Campaign Manager offers Campaign Manager and Compliance for Five9 VCC. Five9 VCC uses its built-in Dialer for various pacing modes. Campaign Manager provides intelligence for contact management and ensures compliance with all regulatory requirements. It synchronizes Five9 VCC campaigns, which are independently administered through the Five9 VCC admin interface.

Service Cloud Voice

Campaign Manager provides Dialer, Campaign Manager, and Compliance for Service Cloud Voice. The Acqueon Dialer utilizes SIP for outbound calls and employs its proprietary Call Progress Analysis (CPA) to detect Answering Machine Detection (AMD). Agents use the Omnichannel Softphone within Service Cloud Voice (SCV) along with Acqueon widgets.

Twilio Flex

Campaign Manager provides Dialer, Campaign Manager, and Compliance for Twilio Flex. The Acqueon Dialer uses Twilio Flex APIs for outbound dialing and employs its proprietary Call Progress Analysis (CPA) to detect Answering Machine Detection (AMD). Campaign Manager offers intelligence for contact management and ensures compliance with all regulatory requirements.

Nice CXone

Campaign Manager offers Campaign Manager and Compliance for Nice CXone. Nice CXone uses its built-in Dialer for various pacing modes. Campaign Manager provides intelligence for contact management and ensures compliance with all regulatory requirements. It synchronizes Nice CXone campaigns, which are independently administered through the Nice CXone admin interface.

Avaya POM

Campaign Manager provides Campaign Manager and Compliance for Avaya POM. Avaya POM uses its built-in Dialer for various pacing modes. Campaign Manager provides intelligence for contact management and ensures compliance with all regulatory requirements. It delivers a unified administrative experience by allowing Avaya POM campaigns to be administered directly from the application.

UJET

Campaign Manager offers Campaign Manager and Compliance for UJET. UJET uses its built-in Dialer for various pacing modes. Campaign Manager provides intelligence for contact management and ensures compliance with all regulatory requirements. It synchronizes UJET campaigns, which are independently administered through the UJET admin interface.