Accept Warm Transfer Call

This API allows an Agent to accept a Warm Transfer call.

Pre-requisite

The agent must be on a warm transfer call.

Sequence Diagram

Message Structure

Sample Request

{   
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "AcceptWarmTransfer",
    "source": "myapp"
}

Sample Response

Customer call Event with CustAnswered status. (calltype : Regular-Call)