Accessing the Outbound Widgets

Acqueon Workspace empowers the agents by providing access to various business widgets that provides more deeper data about the customer. These are pre-built widgets within Salesforce to assist agents with customer profile, Interaction history, and take actions on a call.

When you use Acqueon Workspace integrated with SCV for the first time, you should follow the steps below to open the Widgets page:

1. Click on the Apps icon and search for Widgets.

   

2. Open the Widgets page.

3. Click on the dropdown menu on the Acqueon Widgets tab and click on the Pin tab. The Acqueon widgets page gets pinned for easy access.

   

   The following is a list of widgets that can be used in SCV. Refer to Acqueon_Workspace_Design_Guide_for_AE_Integration for the Widget features and how to use them.

   • Active Campaign

   • Customer Profile

   • Disposition

   • Personal Callback

   • Customer Journey

   • Call Guide

   • Privacy Compliance

   • Non-PEWC