Campaign Manager's JavaScript API supports the integration of your application with Campaign Manager. Campaign Manager integrates with multiple softphones / ACDs and provides information about the call depending on the LCMKey that is passed from the ACD core.
Note
Campaign Manager functionality is enabled only when outbound is enabled in softphone.
Also known as Application Programming Interface. A set of routines, protocols, and tools for using software applications. API also can refer to an interface that enables third-party programs to connect to any of Acqueon's applications.
Also known as an Automatic Call Distributor. This is a system that answers incoming calls. It also obtains information and/or instructions form a database to determine how best to handle the call and then sends the call to a correct agent as soon one is available. In its software version, also known as Automatic Call Distribution.
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