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    Acqueon Workspace for Genesys
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      Acqueon Workspace for Genesys

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        Article summary

        Acqueon Workspace Widgets Integration with Genesys CCaaS Desktop

        The standalone Workspace widgets can be used along with Genesys CCaaS desktop to Screen Pop the customer information during a call.

        Note:

        When the screen refreshes, the Genesys phone state is not always in sync with Workspace gadgets. Only when we manually change the status, the phone state syncs with Workspace.

        Embeddable Framework

        The standalone Workspace widgets and Patient Assist can be used along with the Genesys Embeddable Framework to screen pop the customer information during a call.

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