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    Acqueon Workspace for Webex CC
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      Acqueon Workspace for Webex CC

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        Article summary

        Acqueon Workspace integrates with Cisco Webex Contact Center through two integration types:

        • Agent Desktop Integration

        • Embedded Integration

        Agent Desktop Integration

        Here, the standalone Workspace widgets and Patient Assist can be used along with Webex CC to Screen Pop the customer and patient information during a call.

        Embedded Integration

        This integration offers Acqueon Workspace as the main interface, embedding both its widgets and the Webex CC desktop in a unified layout. This setup allows agents to access both Workspace and Webex CC telephony features on the Workspace layout.

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