Add Manual Campaign Group

Manual Campaign Groups are dialer-independent campaign groups. You can create campaigns and map them to these manual campaign groups. All the campaign functionalities work as explained in the Campaign. The only difference is that the contacts are delivered to a dialer and agent using Acqueon APIs.

Perform the following steps:

1. Click + Add to see the options available and select Add Manual Campaign Group.
2. Enter a Campaign Group Name and a Description.
3. Click Save And Continue.

To configure Campaign Group, follow the steps below:

1. Use a slide bar to set the Initial Number of Contacts. This defines the number of contacts sent to the dialer initially.
2. Use the slide bar to set the Increment By percentage to increase the contact delivery to the dialer.
3. Use the slide bar to set the Decrement By percentage to decrease the contact delivery to the dialer.
4. Set the Upper Threshold limit as a multiple of the Initial Number of Contacts that are delivered to the dialer.
5. Set the Iteration Interval. This is the wait time between iterations in seconds.
6. Enable the Auto Balancing checkbox to automatically distribute the contacts from the uploaded file equally to all campaigns mapped to the group.
7. Enable the Throttling checkbox to control the contact delivery to maintain the service-level agreement (SLA) like control queue time / reduce abandoned calls.
8. Go to the Time Zone section to view the time zones selected in the application. Select the checkbox for the Time zone and the callable window time for each time zone which overrides the global Time zone selection.
9. Select appropriate agents under Agent Mapping to map with the campaign group. You can select multiple agents. 

The campaign balancing feature as defined in this section works based on Campaign Priority and NOT contact distribution among configured campaigns. During every iteration, when the responses from specific campaigns are received, the algorithm does not validate the per campaign response rate to select the campaigns to distribute contacts for the next iteration. Irrespective of the responses from specific campaigns, the algorithm distributes contacts to configured campaigns based on the originally defined percentages.