Agent Activity

RPT_AEAgentActivity

AgentID

AgentID

nvarchar

(50) (null)

The name of the agent is logged into the database with every state change.

RPT_AEAgentActivity

AgentState

Agent State

nvarchar

(100) (null)

The agent state, such as Ready or Not Ready, and so on, represents the various states that can occur.

RPT_AEAgentActivity

ACTIVITYDATE

ACTIVITYDATE

varchar

(30) (null)

It displays the date and time of the activity.

RPT_AEAgentActivity

InsertedTime

Inserted Time

datetime

(null)

It displays the date and time when state of the agent change is inserted into the database.

RPT_AEAgentActivity

LCMKey

LCMKey

nvarchar

(60) (null)

It consists of ContactID, ModeID, CampaignKey, ContactRetries, ModeRetries, TimeZoneID, and TenantID separated by a delimiter.

RPT_AEAgentActivity

BlendingState

Blending State

varchar

(10) (null)

The blending state of the agent is whether it is Inbound or Outbound.

RPT_AEAgentActivity

STARTTIME

STARTTIME

datetime

(null)

It displays the starting date and time of the activity.

RPT_AEAgentActivity

ENDTIME

ENDTIME

datetime

(null)

It displays the completion date and time of the activity.

RPT_AEAgentActivity

DURATIONINSECONDS

DURATIONINSECONDS

int

(null)

It displays the duration of the activity.

RPT_AEAgentActivity

ISINCALL

ISINCALL

int

(not null)

It indicates whether the activity is currently in a call.

RPT_AEAgentActivity

TENANTID

TENANTID

bigint

(null)

It is the Tenant ID.