Agent Disposition (Campaign-wise)

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Agent Disposition (Campaign-wise) report shows all Outcomes set by agents for the dialed calls for the selected filter criteria.

Go to Report List > Agent Disposition (Campaign-wise) to view report parameters.

To view reports:

Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Select the Filter Criteria. For more information, see Report Filter Criteria.
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.

Report displays the following parameters:

Fields	Description
CampaignID	Campaign ID for which the report is rendered.
ListID	List ID to which this data belongs.
Agent_Name	Name of the agent handling this call.
Agent_ID	Agent ID of the agent who handled this call.
Agent_Login_Name	Login name that the agent uses to log in to the agent desktop.
Call_Outcome	Outcome set by the agent.
Count_of_CallOutcome	Count of calls for which the agent has set this outcome.

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