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Agent Login Logout
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Agent Login Logout
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Agent Login Logout report furnishes the details of the logged in time of the agents. Go to Report List > Agent Login Logout to view report parameters.
To view reports:
Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Note:
The database is updated at 15-minute intervals, at -00 -15, -30, -45 every hour. If you select any in-between time (say 3:35pm) as the To date for your Summary report, the populated report does not contain data for the time 3:30:01 to 3:44:59 (in HH:MM:SS).
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.
Fields
Report displays the following parameters:
Fields | Description |
|---|---|
Date | Date of record. |
Total Agents | Total number of agents. |
Login Duration | Total login duration. |
Agent_ID | Unique Id of the agent. |
Agent_Name | Name of the agent. |
Login_Date_Time | Date and time of login. |
Logout_Date_Time | Date and time of logout |
Login_Duration | Total logged in duration. |
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