Agent Next Status Event
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Agent Next Status Event
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This API provides the agent’s next state when his/her current inbound/Outbound Call is over.
Pre-requisite
Agent must be in an active inbound/outbound call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
No request parameters |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | Agent |
subtopic | NextAgentState |
message | JSON Object |
Message Parameters
Parameters | Data Type | Description | Example Data |
|---|---|---|---|
nextState | String | State selected by agent during active Inbound Call. | NA |
Sample Response
{
"channel": "Amazon",
"topic": "Agent",
"subtopic": "NextAgentState",
"message": {
"nextState": "Not Available"
}
}To Clear Next Status
{
"channel": "Amazon",
"topic": "Agent",
"subtopic": "NextAgentState",
"message": {
"nextState": ""
}
}Was this article helpful?