Agent Next Status Event

This API is used to get the Agent’s next status once the current call with the customer ends.

Pre-requisite

The agent must be on an active outbound call.

Sequence Diagram

Message Structure

Message Parameters

Sample Response

{
    "channel": "Amazon",
    "topic": "OutboundCall",
    "subtopic": "NextAgentState",
    "message": {
        "nextState": "Meeting"
    }
}