Agent State Details
- DarkLight
Agent State Details
- DarkLight
Article summary
Did you find this summary helpful?
Thank you for your feedback
The Agent State related elements are displayed for selection. The report generates based on the selected elements.
Using Search, you can select single or multiple elements.
To select all elements, click Select All.
Note:
Some elements are already selected and cannot be unselected as they are essential for report generation.
Fields | Description |
|---|---|
Agent Name | The name of the agent who handled the call. |
Date | Date of the agent state change. |
State | Current state of the agent |
Start Time | Date and time when the current agent's time started |
End Time | Date and time when the current agent's time ended |
Duration | Total duration of the current agent's state that is measured in seconds |
Call Type | Call type that mentioned as inbound or outbound which caused an agent state change. |
Was this article helpful?