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Agent Status Event
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Agent Status Event
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This API is used to get the status of an Agent.
Note:
This API message is triggered / broadcast from Acqueon Workspace to all the subscribers.
Pre-requisite
The agent must be in the Logged in state.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
No Request Parameters | |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | SetAgentDetails |
message | JSON Object. Agent Status event message |
Message Parameters
Parameters | Data Type | Description | Example Data |
|---|---|---|---|
blendingState | String | Agent blending state. Possible values: Inbound Outbound. | Outbound |
agentState | String | Outbound agent state. Possible values: Log-In, NCC, In Call, ACW, Log-Out, Outbound, all CCP states. | Log-In |
agentName | String | LoggedIn agent name. | Agent1 |
dialingType | String | Agent dialing type. | Nailed |
Sample Response
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "SetAgentDetails",
"message": {
"blendingState": "outbound",
"agentState": "NCC",
"agentName": "agent1",
"dialingType": "Nailed"
}
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