Agent Status Summary

Notes

This widget is available only for the following:

1. Instances using the Tethered Model.

2. If using Non-Tethered model, only to existing customers.

Important – This widget is not available to new customers using non-tethered model.

The Agent Status Summary widget displays the count of agents in various Agent states, only for logged-in agents.

Request

{
    "Sender": "ATIRealTimeService",
    "Receiver": "PerformanceMetrics_ACQ_1654268360}",
    "MessageType": "AgentStatusSummaryReport",
    "Data": "[{\"AgentState\":\"LoggedIn\",\"Inbound\":1,\"Outbound\":1},{\"AgentState\":\"Idle\",\"Inbound\":0,\"Outbound\":1},{\"AgentState\":\"PreviewState\",\"Inbound\":0,\"Outbound\":0},{\"AgentState\":\"InCall\",\"Inbound\":0,\"Outbound\":0},{\"AgentState\":\"ACW\",\"Inbound\":0,\"Outbound\":0},{\"AgentState\":\"NotReady\",\"Inbound\":1,\"Outbound\":0},{\"AgentState\":\"Offline\",\"Inbound\":0,\"Outbound\":0},{\"AgentState\":\"LoggedOff\",\"Inbound\":0,\"Outbound\":0}]",
    "Time": "01/25/2022 07:44:35.144"
}

Request Fields

		{
			"AgentState": "LoggedIn",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "Idle",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "PreviewState",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "InCall",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "ACW",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "NotReady",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "Offline",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "LoggedOff",
			"Inbound": 0,
			"Outbound": 0
		},
		{
			"AgentState": "Inbound",
			"Inbound": 0,
			"Outbound": 0
		}