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    Agent Status Summary
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      Agent Status Summary

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        Article summary

        This table gives the count of agents in various states, only for logged-in agents. The summary shows the number of agents in each state.

        Field

        Description

        Agents Logged-in

        The number of agents in logged-in state.

        Agents in idle

        The number of agents in idle state.

        Agents in Preview

        The number of agents in preview state.

        Agents in In-Call

        The number of agents in active call.

        Agents in ACW

        The number of agents performing after-call work (ACW).

        Agent in Not-Ready

        The number of agents in not-ready state.

        Agents in Offline

        The number of agents in offline state.

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