Login
    Contents x
    Agent Workstation Guidelines
      • Dark
        Light
      Contents

      Agent Workstation Guidelines

        • Dark
          Light
        Article summary

        Some prerequisites and guidelines are listed in this section - follow these for your Agent Workstation.

        Prerequisites

        • Network of minimum of 100 Kbps bandwidth per connected workstation.

        • 2 GB RAM minimum.

        • 2 GHz processor (CPU) minimum.

        • Latest versions of browsers - Google Chrome, Mozilla Firefox, and Microsoft Edge.

        Guidelines

        • Allow the application to use the microphone and the speaker.

        • Avoid opening Acqueon Workspace in multiple browser tabs - doing this causes the agent’s status to go out of sync.

        • Do not disable pop-ups and redirects.

        • Do not block third-party cookies.

        • Ensure you enable cookies in the browser.

        Info

        Acqueon Workspace does not support mobile browsers.

        Was this article helpful?
        What's Next
        Change password!
        Changing your password will log you out immediately. Use the new password to log back in.
        Change profile
        Success!
        First name must have atleast 2 characters. Numbers and special characters are not allowed.
        Last name must have atleast 1 characters. Numbers and special characters are not allowed.
        Enter a valid email
        Enter a valid password
        Your profile has been successfully updated.
        Logout