Overview

Data Cloud connects to Amazon EventBridge to publish event data to multiple third-party systems simultaneously. This Connection allows external systems to receive and act on Data Cloud events, eliminating the need for separate integrations for each target system.

How it Works

Data Cloud publishes profile update events to an Amazon EventBridge event bus. EventBridge uses rules to send events to the appropriate target systems. The connection and Destination in EventBridge work together to enable event delivery.

Note:

Connection provides the authentication information required to connect to the target system whereas destination provides the target system address.

The following block diagram depicts the workflow between Data Cloud, Amazon EventBridge, and target systems.

The following section includes steps to create an Amazon EventBridge connection.

Creating Amazon EventBridge Connection

Follow these steps to create an Amazon EventBridge connection:

Important:

An Amazon EventBridge event bus must be configured before creating a connection.

1. Navigate to Connections.

2. Click Add Connection. The Add Connection window is displayed.

3. Provide a name for the connection in the Connection name field.

4. Select Amazon EventBridge in the Connector Type dropdown list. The EventBridge Type selection options are displayed.

5. Under Select EventBridge Type, select one of the following:

   1. Five9 EventBridge – This EventBridge connection is managed and maintained by Five9.

   2. Customer EventBridge – This EventBridge connection is established in your AWS account.

6. If you select Five9 EventBridge, provide an appropriate bus name in the EventBridge Bus Name field.

7. If you select Customer EventBridge, provide the following details:

   1. EventBridge Bus Name

   2. IAM Role ARN

   3. External ID

   4. Click Test to validate the connection. A successful test is mandatory to create the customer EventBridge connection.

      Note:

      Contact Five9 Support in case of connection failure. For more information on Five9 Support, refer to this topic.

8. Click Create. The EventBridge connection is created.
   

   Note:

   The Healthy label on the connection indicates it is working as expected.

Updating EventBridge Connection

Follow these steps to update an EventBridge connection:

1. Navigate to Connections.

2. Click Edit on the connection that you want to update. The Edit Connection window is displayed.

3. Edit EventBridge Bus Name, IAM Role ARN, and External ID as required.

4. Click Save. The changes are updated.

For steps related to creating an Amazon EventBridge destination, refer to this topic.

For steps related to configuring an Amazon EventBridge destination, refer to this topic.