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Answer Call
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Answer Call
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This API allows an Agent to answer an incoming call.
Pre-requisite
The agent gets an incoming call and in PendingBusy State.
Sequence Diagram
The following figure illustrates the workflow of answer call failure:
Message Structure
Request Parameters | Value |
|---|---|
channel | Amazon |
topic | InboundCall |
subtopic | Answer |
source | <<app-name-broadcasting-this-message>> |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | InboundCall |
subtopic | InboundCallStateChange |
message | Refer Call Event Parameters |
Message Parameters
Parameters | Data Type | Description | Example Data |
|---|---|---|---|
label | String | Label of agent state. | Not Ready, Available, Offline |
code | String | Given code of agent state. | Not Ready, Available, Offline |
type | String | Type of agent state. | Not Routable, Routable, Offline |
Possible Error Cases
Error Type | Code | Message |
|---|---|---|
ANSWER_CALL_FAILED | Amazon Connect Failure Error Message. | Answering call failed. |
Sample Request
{
"channel": "Amazon",
"topic": "InboundCall",
"subtopic": "Answer",
"source": "myapp"
}Sample Response
{
"channel": "Amazon",
"topic": "InboundCall",
"subtopic": "InboundCallStateChange",
"message": {
"call": {
"ButtonStates": {
"items": {
"answer": "Hide",
"reject": "Hide",
"disconnect": "Hide",
"hold": "Hide",
"resume": "Hide",
"clearContact": "Hide",
"consult": "Enable",
"numberpad": "Enable",
"swap": "Hide",
"transfer": "Hide",
"conference": "Hide"
},
"count": 11
},
"ActionsAllowed": null,
"ResponseType": 0,
"ResponseText": "Success",
"ResponseActual": {
"connectionId": "1233dc5f-6d09-4752-85a0-cfca6fc445e7",
"contactId": "836c56f3-07c2-418f-99e7-2565b75b575c",
"phoneNumber": null,
"status": "connected",
"statusTimestamp": "2020-04-09T09:14:58.955Z",
"type": "agent",
"buttonStates": {
"answer": false,
"reject": false,
"disconnect": false,
"hold": false,
"resume": false,
"clearContact": false,
"consult": true,
"numberpad": true,
"swap": false,
"transfer": false,
"conference": false
},
"previousStatus": "connecting"
},
"CallVariables": {
"ANI": "+161081111",
"DNIS": "+16013261548"
},
"ExtendedCallVariables": null,
"ResponseFields": {
"Participants": [],
"MediaProperties": {
"callType": "agent",
"queueName": "InboundTest",
"queueTimestamp": "2020-04-09T09:14:58.955Z"
},
"fromAddress": null,
"CallState": "connected",
"Type": "agent",
"CurrentStateTime": "2020-04-09T09:14:58.955Z",
"Campaign": "",
"DN": "InboundTest"
},
"id": "1233dc5f-6d09-4752-85a0-cfca6fc445e7",
"event": "connected",
"CallType": "agent"
},
"source": "event"
}
}Was this article helpful?