APIs Used In The Widgets

Business fields (or) Customer profile

• StateSync

• GetCallInfo

• GetWebserviceInfo

• GetContactDetail

• GetScreenPopData

• SetContactBusinessFields

• ContactOD

• GetReservedContactOD

Mode Information (or) Active Campaign

• StateSync

• GetWebserviceInfo

• GetCampaignModes

• GetCampaignTimeZone

• GetModeInformation

• CampaignTimeZone

• ContactOD

• GetContactDetail

• GetReservedContactOD

• SetNewModeNumber

Outcome (or) Disposition

• StateSync

• GetBOGroupParent

• GetBusinessOutCome

• GetBusinessOutcomeParent

• GetCallBackModes

• GetCallOutCome

• GetCampaignCategory

• GetCampaignTimeZone

• GetContactDetail

• GetDNCBussField

• GetLeadScoreDetails

• GetModeInformation

• GetStoredData

• GetWebserviceInfo

• ScheduledCallBackOverlap

• SetCallResult

• ContactOD

• GetContactDetail

• GetReservedContactOD

Change Number

• StateSync

• GetWebserviceInfo

• GetCampaignModes

• SetNewModeNumber

• SetCampaignModes

• ContactOD

• GetReservedContactOD

Customer Journey

• GetCustomerJourney

• StateSync

• GetWebserviceInfo

• GetReservedContactOD

Non-PEWC

• StateSync

• GetWebserviceInfo

• GetCallInfo

• GetAgentCallCount

• GetAllPEWCList

• GetContactOD

• GetReservedContactOD

• SkipNonPEWCContact

• ContactOD

• GetContactOD

Note

Non-PEWC widget is not applicable for Genesys.

Personal Call back (or) PCB

GetPersonalCallbackList

Preview Campaign

• StateSync

• GetWebserviceInfo

• GetCampaignTimeZone

• GetContactDetail

Privacy Compliance

• StateSync

• GetWebserviceInfo

• GetDataPrivacyStatusRequest

• CreatePseudonymizationRequest

Multi-campaign disposition

• GetCampaignsForMCDRequest

• SetCampaignsForMCDResponse

• SetOutcomeForMCDSelectedData

• McdPopUpModalAction

• SetDialerOutcomeForMCDRequest

• SetDialerOutcomeForMCDResponse

• SetMCDActiveEvent

• SkipNonPEWCContactResult

• SetNonPEWCContactOutcomeResult

• SetNewModeNumberResult

• SetMCDModalPopUpEvent

Note

Based on the record selected in the MCD Widget, the data in Active Campaign, Customer Profile, Disposition, and Customer Journey widgets are populated. Refer to the appropriate widget row for the list of APIs to be used.

Manual Dial

• GetCampaignGroups

• GetDownloadContacts

• GetDownloadAllContactsForDialing

• GetReservedManualDialContact

• ManualDialCall

• ManualDialCopyContact

• DownloadContactsForDialing

• SetDialerOutcomeForMCD

Skip Trace

• Get ContactModes

• Get CCB Validate

• Set New Mode Number

Unified outcome widget for Five9

• Add Compliance

• Create Contact