Auto Wrapping Calls

The automatic wrapping of calls are available for the following modes:

• Preview

• Predictive

• Progressive

Auto Wrap or After-Call Work completes the tasks when the configured Wrapup Time is reached. You can configure the AutoWrapupTimeout value in AEConsole Campaign Page > Campaign Group Accordion > Gerneral Settings > AutoWrapupTimeout.

reservation.on("wrapup", (wrapupReservation) => {
          if (!reservation.task.attributes.hasOwnProperty("LCMKey")) {
            console.log("Default Non AE Twilio Flex Task - ReservationWrapup");            
          } 
          else {
            if (reservation.task.attributes.hasOwnProperty("Mode")) {
              if (
                reservation.task.attributes.Mode.toLowerCase() == "preview" ||
                reservation.task.attributes.Mode.toLowerCase() ==
                  "progressive" ||
                reservation.task.attributes.Mode.toLowerCase() ==
                  "predictive" ||
                reservation.task.attributes.Mode.toLowerCase() ==
                  "progressive ivr"
              ) {
                AutoWrapup(wrapupReservation);
              }
            }
            else if(reservation.task.attributes.hasOwnProperty("IsPreview") && reservation.task.attributes.IsPreview)
            {
              CallEndDateTime = new Date()
              console.log("CallEndDateTime "+CallEndDateTime.getTime());
              CallStartDateTime = new Date(reservation.task.attributes.CallStartDate.replace(",",""));
              console.log("CallStartDateTime "+CallStartDateTime.getTime());
              CallDuration = CallEndDateTime.getTime() - CallStartDateTime.getTime();
              console.log("CallDuration "+ CallDuration);
              AutoWrapup(wrapupReservation);
            }
          }
        });