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Call Details
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Call Details
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Article summary
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The Call Details widget displays live call statistics. On first connection, clients receive live call data in bulk. Thereafter, call activity is sent to the client for each call on a live basis.
Notes:
The top line of the report always contains the details for the latest live call.
Data for each call is removed 20 seconds after the call completion.
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Request
{
"Sender": "ATIRealTimeService",
"Receiver": "AEConsole_admin_1716277809756",
"MessageType": "LineReport",
{Request Fields
Field | Description |
|---|---|
Sender | The client sending the packet. |
Receiver | The receiver of the packet. |
Message Type | The message type is LineReport. |
Response
{
"Campaign": "HVOC_Contact_Flow_Progressive",
"CampaignGroup": "DevHVOC_CreditCard",
"Type": "Voice",
"CallID": "1a4ba61d-453f-4eb7-85e5-a1e24cd646c4",
"RemoteStatus": "In Call",
"RecordDialedTime": "Tue, May 21, 2024 00:49",
"RecordConnectedTime": "Tue, May 21, 2024 00:49",
"RecordEndTime": "",
"ConversationDuration": "0",
"ConnectedAgent": "[email protected]",
"CallState": "In Call",
"LCMKey": "26|3|396|0|0|84|1266",
"ContactNumber": "HIDDEN",
"IsCallDropped": false
}Response Fields
Field | Description |
|---|---|
Campaign | The campaign name. |
Campaign Group | The campaign group to which the campaign is mapped to. |
Type | The call type - voice call or voice drop (IVR) call. |
CallID | The Call ID auto-generated by the application. |
RemoteStatus | The status of the call – initiated, in conversation, etc. |
RecordDialedTime | The time the current call was initiated. |
RecordConnectedTime | The time the customer answered the call. |
RecordEndTime | The time the current call was disconnected. |
ConversationDuration | The total Talk Time for the current call. This column is filled only for completed calls. |
ConnectedAgent | The Agent handling the call. |
CallState | The call status of the current call - Ringing, ACW, etc. |
LCMKey | The LCMKey for this contact. This contains ContactID, ModeID, CampaignKey, ContactRetries, ModeRetries, TimeZoneID, and TenantID, all separated by a delimiter. |
ContactNumber | This field is hidden for privacy reasons. |
IsCallDropped | This Boolean value indicates whether the call is live or dropped. |
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