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        Article summary

        Click the CALL DETAILS tab to view call variables that are defined and enabled in the Cisco application to store values associated with the call. The administrator can specify the variable name and data type. To view call information, click CALL INFO tab.

        Automatically generated call Log records include values for:

        • Call ID - An ID generated by the application.

        • From - A customer contact number.

        • To - Agent contact number.

        • Media Type - This displays the type of Interaction.

        • DNIS - Displays the DNIS number.

        • Dialed Number - Displays the dialed number.

        • Start Time - The interaction start time.

        • State - The agent state during the interaction.

        • Call Type - Defines the type of call, example inbound or outbound. To view call variable information, click CALL VARIABLES:

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