Call Guide
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Call Guide
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The Call Guide Report is rendered both as a Chart and as a Table. Both views show the number of contacts that the agents have used the call guide on. Click Campaign Name in the table view or the chart to drill down to more detailed reports.
Perform the following steps:
Select a Campaign Group from the list.
Select Call Guide from the dropdown list.
Select a Form Name to map for this 2-way SMS campaign.
Call Survey By Hour
The Call Survey By Hour shows the campaign-wise call guide usage by the hour.
This page displays the report All Contacts with No of Questions Answered and the report includes the following parameters:
Field | Description |
|---|---|
Campaign Name | Name of the campaign for which report is rendered. |
Agent ID | Agent using this call guide. |
LCMKey | It is a unique ID to identify a call attempt for a contact. |
Contact Number | Contact number on which the customer was reached. |
Activity At | Date and time the call guide was used. |
Total Question Answered | Number of questions answered by the customer during the Interaction. |
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