Call Non-PEWC Contacts Using Manual Dial

Customers without Prior Express Written Consent (PEWC) for telemarketing are classified as non-PEWC customers. The Manual Dial Widget allows agents to manually call these customers while ensuring compliance. This topic explains how to use the widget to initiate calls and manage such interactions effectively.

To initiate a Manual Dial for a Non-PEWC contact, follow these steps:

1. Select the required campaign group from the Campaign Group menu.

2. Click to get a contact list uploaded in the Acqueon Campaigns Console. The details of the Non-PEWC contact are displayed.

   

3. Click to skip the retrieved contact. This is an optional step. The skipped contact is again reopened and lined up in the agent's queue.

4. If required, click  to copy the number to Dial Pad.

5. Click to initiate a call.

6. After the call is complete, set outcomes for the call.

Note:

If the agent edits and inputs a different phone number, the widgets do not reflect the details associated with that number. Instead, they continue to display the information about the original number provided by the Campaign Manager.