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    Call State
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      Call State

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        Article summary

        Overview

        This API allows the Agent to change the state of a call.

        Pre-requisite

        The agent must be in the LoggedIn state.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        Call

        subtopic

        CallsStateChange

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        source

        String

        Application name.

        Api

        calls

        Array

        Get the list of call states.

        NA

        Sample Request

        {
    "channel": "Cisco",
    "topic": "Call",
    "subtopic": "CallsStateChange",
    "data ": 
    {
        "source": "api",
        "calls": []
    }
}

        Sample Response

        No sample response

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