Call State Synchronization

This API is used to synchronize the Inbound Call state.

Pre-requisite

Application registration must be completed.

Sequence Diagram

Message Structure

Sample Request

{
    "channel": "Amazon",
    "topic": "InboundCall",
    "subtopic": "StateSync",
    "source": "myapp"
}

Sample Response

{
    "channel": "Amazon",
    "topic": "InboundCall",
    "subtopic": "StateSync",
    "message": {
        "attributes": [
            {
                "name": "ANI",
                "value": "+161081111"
            },
            {
                "name": "DNIS",
                "value": "+16013261548"
            }
        ],
        "queueName": "InboundTest",
        "queueTimestamp": "2020-04-09T14:00:18.485Z",
        "calls": [
            {
                "connectionId": "71707025-ca65-4693-84b0-d05d80bbccbc",
                "contactId": "4f9d6eda-8df1-481b-a2e6-e4379b7401f4",
                "phoneNumber": null,
                "status": "connected",
                "statusTimestamp": "2020-04-09T14:00:02.485Z",
                "type": "agent",
                "buttonStates": {
                    "answer": false,
                    "reject": false,
                    "disconnect": false,
                    "hold": false,
                    "resume": false,
                    "clearContact": false,
                    "consult": true,
                    "numberpad": true,
                    "swap": false,
                    "transfer": false,
                    "conference": false
                }
            },
            {
                "connectionId": "4f9d6eda-8df1-481b-a2e6-e4379b7401f4",
                "contactId": "4f9d6eda-8df1-481b-a2e6-e4379b7401f4",
                "phoneNumber": "+161081111",
                "status": "connected",
                "statusTimestamp": "2020-04-09T14:00:02.485Z",
                "type": "inbound",
                "buttonStates": {
                    "answer": false,
                    "reject": false,
                    "disconnect": true,
                    "hold": true,
                    "resume": false,
                    "clearContact": false,
                    "consult": false,
                    "numberpad": false,
                    "swap": false,
                    "transfer": false,
                    "conference": false
                }
            }
        ]
    }
}