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    Call Types and Events for Workflow Configuration
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      Call Types and Events for Workflow Configuration

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        Article summary

        Before creating a workflow, refer to tables mentioned on Amazon Connect, Five9, and Cisco topics to learn about the call types and events you can configure for each platform.

        Important: The events specified in the table against each Pacing Mode/call type are fixed. It is not possible to configure a different event for any given pacing mode and call type.

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