Callback Report
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Callback Report
- DarkLight
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The Callback Report provides detailed information of all Personal Callback (PCB) and Normal Callback (NCB) calls for contacts. It displays data based on the filters you select, helping you understand the number of attempted callbacks.
Create Report
To create report:
Click the + Create Historical Report icon.
Select Callback report and click Create.
Select the appropriate Timezone from the dropdown list to generate the report for a specific timezone. The default timezone is set in the browser.
Select the Period from the dropdown list to view the report for a specific period. The default value is set to Today.
Today
Yesterday
This Week
Last Week
This Month
Last Month
Last N Days - If you select this option, enter the number of days for the report to view.
Custom Date Range - If you select this option, enter the date range period to view report for a defined period.
Note:
The maximum period allowed is 90 days to maintain optimal performance and efficiency.
Apply Filter
Go to the Filter section. You can select single or multiple fields in a filter.
On the Global List ID tab, select the relevant global list IDs to filter the data.
On the Campaign Group tab, select the relevant campaign groups to filter the data.
On the Campaign tab, select the relevant campaign to filter the data.
On the List tab, select the relevant list IDs to filter the data.
On the Agent tab, select the relevant agent to filter the data.
On the Condition tab, enter the relevant condition to filter the data.
Elements
Go to the Elements section.
On the Callback Details tab, select the relevant fields to generate the report. For more information about the fields, see Callback Details.
On the Business Parameters tab, select the relevant fields to generate the report. This tab displays the business parameters that are created.
Save and View Report
Click View to display the report.
Click Save. You can also save the report after viewing it.
Enter the Name and Description of the report.
Click Save.
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