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    Calls on Hold
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      Calls on Hold

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        Article summary

        While on a call, you can put the end user on hold so that you can consult with another Agent or track down other information.

        To put an end user on hold:

        In the Softphone, click the Hold button.

        While on hold, the end user hears the on-hold music. Click the Resume button to take the end user off hold and resume the conversation.

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