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    Calls on Hold
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      Calls on Hold

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        Article summary

        While on a call, the Agent puts the end-user on hold so that the agent consults with another agent or tracks down other information.

        To put an end-user on hold, in the Softphone, click the Hold button.

        While on hold, the end-user hears the on-hold music. Click the Resume button to take the end-user off hold.

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