Campaign Group Summary

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This widget shows a detailed view of Campaign Group performance. This displays group-level predictive parameters and current dialer pace data. The data shown in the image and the code snippet are illustrative and may vary.

Request

{
	"Sender": "ATIRealTimeService",
	"Receiver": "AEConsole_admin2_1716204739672",
	"MessageType": "CampaignGroupOverviewReport",
}

Request Fields

Field	Description
Sender	The client sending the packet.
Receiver	The receiver of the packet.
Message Type	The message type is CampaignGroupOverviewReport.

Response

	{
		"CampaignGroup": "AcqDlr_Archana-Queue1",
		"ConfiguredAbandonedRate": "4",
		"CurrentAbandonedRate": "0.00",
		"MinimumCallsPerAgent": "-",
		"MaximumCallsPerAgent": "2",
		"InitialSeedValue": "-",
		"InitialSeedInteraction": "-",
		"GainFactor": "-",
		"LossFactor": "-",
		"PacingMode": "PROGRESSIVE",
		"CampaignGroupStatus": "DISABLED",
		"TotalLoggedInAgents": "-",
		"TotalAvailableAgents": "-",
		"CurrentThrottlingPace": "-"
	}

Response Fields

Field	Description
Campaign Group	The campaign group name.
ConfiguredAbandonedRate	The configured abandon threshold set at the campaign level. This determines if the contact delivery has to be throttled up or down.
CurrentAbandonedRate	The abandon rate for the current day.
MinimumCallsPerAgent	The minimum number of calls configured for this campaign group. This helps determine the dialer pace at the lower threshold.
MaximumCallsPerAgent	The maximum number of calls configured for this campaign group. This helps determine the dialer pace at the upper threshold.
InitialSeedValue	The initial seed value configured for this campaign. This is used only once at the start of the day.
InitialSeedInteraction	The number of interactions based on the initial seed value. This is applied only once, at the start of the day.
GainFactor	The gain factor. If there is a gain factor, the contacts are pushed at a faster rate. Gain factor is applied when system is not reaching the abandon threshold. The increase is as per the configured rate.
LossFactor	The loss factor. If there is a loss factor, the contacts are pushed at a slower rate. Loss factor is applied when system hits the abandon threshold. The decrease is as per the configured rate
PacingMode	The Pacing Mode for the campaign group - Preview, Predictive, or Progressive.
CampaignGroupStatus	The current status of the campaign group. For example, Executing, Disabled, Stopped, etc.
TotalLoggedInAgents	The total number of logged-in agents for this campaign group for the current day.
TotalAvailableAgents	The total number of agents in the Available State for this campaign group.
CurrentThrottlingPace	The current dialing pace based on the call success rate.

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Table of contents

Request
Response