Campaign Group Summary

Campaign Detail

Campaign Group

Campaign group to which the campaign is mapped.

Campaign Status

Current campaign status.

Pacing Mode

The Pacing Mode for the campaign group.

Real Time Details

Total Logged-in Agents

The total number of logged-in agents for this campaign group.

Total Available Agents

The total number of agents in Available State for this campaign group.

Current Throttling Pace

The current dialing pace based on the call success rate.

Configured Abandoned Rate

The configured abandon threshold set at the campaign group level. This determines if the contact delivery has to be throttled up or down.

Configured Progressive / Predictive Parameters

Minimum lines per Agent

The lower limit set for number of calls to dial per agent. If this value is set as 2 and there are 30 agents, the number of contacts per iteration is limited to 60.

Maximum lines per Agent

The upper limit set for number of calls to dial per agent. If this value is set as 4 and there are 30 agents, the number of contacts per iteration is limited to 120.

Initial Seed Value

The initial seed value configured for this campaign group. This is used only once at the start of the day.

Initial Seed Interaction

The number of interactions based on the initial seed value. This is applied only once at the start of the day.

Gain Factor

The gain factor. If there is a gain factor, the contacts are pushed at a faster rate. Gain factor is applied when system is not reaching the abandon threshold. The increase is as per the configured rate.

Loss Factor

The loss factor. If there is a loss factor, the contacts are pushed at a slower rate. Loss factor is applied when system hits the abandon threshold. The decrease is as per the configured rate.