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Campaign Group Summary
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Campaign Group Summary
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This table shows the performance at the Campaign Group level. This displays both campaign-level predictive parameters and current dialer pace data.
The following parameters are included in the campaign group summary:
Field | Description |
|---|---|
Campaign Detail | |
Campaign Group | Campaign group to which the campaign is mapped. |
Campaign Status | Current campaign status. |
Pacing Mode | The Pacing Mode for the campaign group. |
Last Contact delivered (Min) | It indicates the number of minutes since the last contact is delivered to the dialer for the campaign. |
Last Contact Attempt (Mins) | It shows the number of minutes between the time a contact was delivered to the dialer and when it was actually dialed. |
Real Time Details | |
Total Logged-in Agents | The total number of logged-in agents for this campaign group. |
Total Available Agents | The total number of agents in Available State for this campaign group. |
Current Throttling Pace | The current dialing pace based on the call success rate. |
Configured Abandoned Rate | The configured abandon threshold set at the campaign group level. This determines if the contact delivery has to be throttled up or down. |
Configured Progressive / Predictive Parameters | |
Minimum lines per Agent | The lower limit set for number of calls to dial per agent. If this value is set as 2 and there are 30 agents, the number of contacts per iteration is limited to 60. |
Maximum lines per Agent | The upper limit set for number of calls to dial per agent. If this value is set as 4 and there are 30 agents, the number of contacts per iteration is limited to 120. |
Initial Seed Value | The initial seed value configured for this campaign group. This is used only once at the start of the day. |
Initial Seed Interaction | The number of interactions based on the initial seed value. This is applied only once at the start of the day. |
Gain Factor | The gain factor. If there is a gain factor, the contacts are pushed at a faster rate. Gain factor is applied when system is not reaching the abandon threshold. The increase is as per the configured rate. |
Loss Factor | The loss factor. If there is a loss factor, the contacts are pushed at a slower rate. Loss factor is applied when system hits the abandon threshold. The decrease is as per the configured rate. |
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