Campaigns Configuration

Follow these steps to configure Acqueon Campaigns for your Workspace:

1. Navigate to the AE Configuration tab in left pane.

2. Complete the following information.

   Field	Description
   AE Web Service URL	The URL for the Campaign Manager web service.
   Enable API Keys	Select this checkbox to enable authentication using AE API Key and Secret Key. After you enable this, AD uses AE-provided API Key and Secret Key as part of the request packet for validation. For details on API Key Creation, see the Acqueon Campaigns User Guide. Note Ensure that the API Key is active and valid. Campaign Manager should have authentication configured to access the API using the API Key and Secret Key.
   Disable Call ID Validation	Select this to disable caller ID validation.
   Dialer Names	Provide the name of the dialer that the Agent uses. For example: STACQ, ADHVOC. Separate each dialer with a comma. The application prefixes the dialer names  to the corresponding agent's name, and then maps to a manual campaign Group in Campaign Manager.
   Outcome Configuration	Configure the details to be displayed displayed in the Outcome tab, such as Lead Score, Customer Time Zone settings, Callback and DNC options in Telephony Outcome.
   Enable lead score	Select to enable display of lead score on Workspace.
   Lead score max value	Enter the maximum lead score that an agent can set for a contact. This is visible to the agent. Note The maximum lead score that you can set is 1000, and should be in multiples of 10.
   Callback	Select this to display the customer time zone to the agent.
   Auto select customer time zone by default	If you select this, the application displays the customer time zone by default, when loading the Widget on Workspace.
   Callback end time required	Select this if the agent has to set a callback end time.
   Callback end time in hours	Select this if the agent has to set a callback end time in hours, rather than a specific date and time.
   Show Non-PEWC during Ready state	Selecting this allows the application to show non-PEWC contacts to the agent in a Ready state.
   Preview Call Configuration	Select this to disable Skip / Close / Delay contact for Preview calls. For instances that use the Amazon Connect non-tethered model, Preview pacing mode is not applicable. Note For instances using the Amazon Connect non-tethered model, Preview pacing mode is not applicable.
   Direct Preview Call Configuration	Select this to disable Skip / Close / Delay contact for Preview calls.
   MCD Configuration	This is for the Multi-campaign Disposition (MCD) widget. Select the checkbox to enable the toggle button in the widgets to toggle between the Active call and a selected MCD record. Complete the Toggle button label field - the application displays this on the agent desktop. For example, Call Type. Select the Allow MCD widget popup checkbox. This opens the MCD widget on the agent desktop as a popup when the agent clicks the MCD button. By default, the MCD widget is available only during active calls. If you require the agents to  perform offline searches within MCD widget during the 'Not Ready' state, select the Enable MCD in Not Ready State checkbox.

3. Click Save.