CCP Agent State Event
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CCP Agent State Event
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This API provides the current state of an Agent available in the CCP.
Note
This API can be used when third party application/softphone has a system error. They can call this API to get the current state of an Agent from CCP.
Pre-requisite
The agent must be in an active inbound call.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
No request parameters |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | Agent |
subtopic | StateSync |
message | JSON Object |
Message Parameters
Parameters | Data Type | Description | Example Data |
|---|---|---|---|
name | String | Agent state name | Meeting |
type | String | Agent state type | Not routable |
Sample Response
{
"channel": "Amazon",
"topic": "Agent",
"subtopic": "CcpAgentState",
"message": {
"name": "Meeting",
"type": "not_routable"
}
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