CCP Connection Status Event
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CCP Connection Status Event
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Article summary
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This API provides information on whether the CCP connection status is successful, or lost during initialization, network loss, or network gain events.
Pre-requisite
The Agent must be logged in to the application.
Sequence Diagram
Message Structure
Request Parameters | Value |
|---|---|
No request parameters |
Response Parameters | Value |
|---|---|
channel | Amazon |
topic | Agent |
subtopic | CcpConnectionStatus |
message | JSON Object |
Message Parameters
Parameters | Data Type | Description | Example Data |
|---|---|---|---|
isConnected | Boolean | Is CCP connection is active. | Softphone or Desk phone |
Message | String | CCP connection message. | CCP Connection Lost. Please wait or refresh and retry. |
Sample Response
{
"channel": "Amazon",
"topic": "Agent",
"subtopic": "CcpConnectionStatus",
"message": {
"isConnected": false,
"message": "CCP Connection Lost. Please wait or refresh and retry."
}
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