.png?sv=2022-11-02&spr=https&st=2025-05-12T20%3A30%3A51Z&se=2025-05-12T20%3A40%3A51Z&sr=c&sp=r&sig=BPR%2BFuwKHdbue3lihC5vj8%2BYdzkUm73a90SPuW40C4s%3D){kind=logo}
Change Work State
- DarkLight
Change Work State
- DarkLight
Article summary
Did you find this summary helpful?
Thank you for your feedback
When you Log in to Acqueon Workspace, the default is set to Not Ready. A user's availability is indicated by color icon. The availability status is known as your presence and indicates a status such as Ready, Not Ready, Talking, and so on. An Agent can manually change the work mode from Ready to Not Ready and vice versa, in Acqueon Workspace.
If an agent accidentally closes the browser or refreshes the page, Acqueon Workspace shows the last-accessed agent state. Example, if an agent is in the Talking state and refreshes the page, after re-loading of application the agent will be in talking state only.
To change state:
Click the dropdown list beside the current state Vertical Layout - Without Reason codes.
Vertical Layout
Horizontal Layout
Click the Not Ready dropdown list and select the configured Not Ready Reason Code. The following agent states are available in Acqueon Workspace.
Agent State | Description |
|---|---|
Not Ready | Logged on, but not available to take call. This is the default agent state. |
Ready | Online and available to take call. |
Reserved | Receiving a call. |
Talking | In a conversation with user. |
Wrap-up | Performing wrap-up operation. |
When you answer a call, you can change your state after you complete the call. If Wrap-Up is required when a call ends, you transition to Wrap-Up state. While in Wrap-Up state, you can complete any after-call work. The Not Ready reason codes are updated or deleted or added by a CiscoAdministratorr.
Was this article helpful?