Channel

Note

This feature is available only to users with Admin user roles.

Add a Channel

Follow the steps below to add a channel.

1. Navigate to the Channel tab in the left pane and click +Add.

   

2. Enter the channel Name. For example, Amazon or Cisco.

   

3. Add a Description.

4. Click Save & Next to move to the Groups page.

Note

For default configuration, import the channel.txt file provided with build binaries (path configuration/application config/ae).

Edit a Channel

1. Select the channel to edit.

2. Click the Edit button.

3. Update the required details and click Save & Close.

Delete a Channel

1. Select the channel to delete.

2. Click the Delete button.

3. Click OK on the confirmation dialog box to delete.

Copy a Channel

1. Select the channel to copy.

2. Click the Copy button.

Export Channel

1. Select the channel to export.

2. Click the Export button.

Add a Channel Group

Follow these steps to add a channel group:

1. Click +Add Channel Object and enter the Group details.

   

2. Enter a Name and a Description.

3. Click +Add Channel Group to create the channel group for that object.

4. Enter a Group Name and a Group Description.

5. lick +Add Channel Variable to create the channel variables for the group.

6. Enter a Variable Name and a Variable Description.

7. Click Save & Next to save and move to the next page.

Add Events

Follow these steps to add events:

1. In the Events tab, click +Select Object and select a Group from the dropdown list.

   

2. Click +Add Event and enter the call event name.

3. Click Save & Next to save and move to the next page.

Add Call Types

Follow these steps to add call types:

1. Click +Select Object and select a Group from the dropdown list.

   

2. Click +Add Call Type and enter a name for the Call Type.

3. Click Save & Close.