Chatbot

Chatbot Credentials allow administrators to configure a chatbot account, such as Amazon Lex, within the system, to enable advanced conversational interfaces. This configuration is especially useful for integrating chatbots into features like 2-way SMS, where users can interact with the system through natural language conversations.

• Seamless Communication: Enabling automated conversations through SMS or other channels, providing an interactive experience for users.

• Integration with AI Services: Supporting AI-powered services like Amazon Lex, which uses advanced natural language understanding (NLU) and processing to handle user interactions effectively.

Example: A bank or credit card provider notices unusual charges on a customer's account. The chatbot sends a verification SMS, allowing the customer to respond (such as Yes or No) to authorize or deny the charge. Upon receiving the customer's response, the provider takes the appropriate action, such as approving or declining the transaction.

Create Chatbot Credentials

To create Chatbot credentials:

1. Click Create Chatbot Credentials to add new chatbot credentials.

2. Enter the Account Name for the chatbot configuration. This is the name of the account in which the chatbot is set up.

3. Select AWS as the Account Type to specify the platform hosting the chatbot.

4. Enter the Access Key and Secret Access Key for authenticating the connection to the chatbot server.

5. Enter the Region Name to define the geographic region of the chatbot server.

6. Click Save to finalize and store the chatbot credentials.

Update or Delete Chatbot Credentials

1. Select the Chatbot Credential Name and click Edit under the Action tab.

2. Update the required parameters and click Save.

3. To delete, select the Chatbot Credential Name and click Delete under the Action tab.

4. Click OK on the confirmation pop-up.

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