Check Non-Voice Task State

Overview

This API is used to check the state of a non-voice task. This is useful if you want to check, before processing a task, if a customer has already processed the same task.

Pre-requisite

The application registration must be completed.

Sequence Diagram

Message Structure

Data Parameters

Response Data Parameters

Sample Request

{
    "channel": "Salesforce",
    "topic": "Call",
    "subtopic": "CheckTaskState",
    "source": "myapp",
    "data": 
    {
        "workid": "12345"
    }
}

Sample Response

 {   "channel": "Salesforce",
    "topic": "Call",
    "subtopic": "CheckTaskState",
    "data": 
    {
        "isClosed": true,
        "workid": "12345",
        "Success": true,
        "ErrorMessage": null     
        }
}