Check Scheduled Callback Overlap

Overview

This API provides details of a scheduled Callback being overlapping another previously scheduled callback request.

Pre-requisite

The Agent must be on an active Outbound Call or logged in to the application.

Sequence Diagram

Message Structure

Data Parameters

Message Parameters

Sample Request

{   
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "ScheduledCallBackOverlap",
    "data": 
    {
        "callid": "12345",
        "AccountNumber": "137|1|3|0|0|84|",
        "StartFromDate": "13/01/2021",
        "StartToDate": "13/01/2021",
        "StartFromTime": "13:45",
        "StartToTime": "13:45",
        "UserID": "testagent"
    }
}

Sample Response

{
    "channel": "LCM",
    "topic": "WebService",
    "subtopic": "ScheduledCallBackOverlapResult",
    "message": 
    {
        "RequestResult": true,
        "IsOverlap": false
    }
}