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        Article summary

        The Acqueon Workspace integration with Cisco ensures efficient call routing, improved agent productivity, and enhanced customer interactions. By connecting Workspace to the Cisco platform, businesses can:

        • Optimize Call Handling - Ensure calls reach the right agents at the right time, reducing wait times and improving resolution rates.

        • Enhance Agent Efficiency - Equip agents with real-time customer data, enabling more personalized and informed conversations.

        • Enable Unified Agent Desktops - Provide a seamless experience across Cisco Finesse and Workspace, reducing switching between applications.

        • Improve Visibility & Control - Gain insights into agent performance, call queues, and customer interactions for better decision-making.

        • Support Scalable Operations - Adapt to evolving business needs with a flexible integration that supports growth and multi-channel expansion.

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