Cisco Acqueon Workspace

Customer-side Requirements

To integrate Acqueon Workspace with Cisco, the customer must provide the following configurations and details:

Finesse URL:

• FQDN of Finesse Side A: The Fully Qualified Domain Name (FQDN) of Finesse Side A url that serves as the primary Finesse server. Example: https://fin123.abcdomain.com:8xxx/finesse

• FQDN of Finesse Side B: The FQDN of Finesse Side B url that acts as the failover Finesse server. Example: https://fin123.abcdomain.com:8xxx/finesse

BOSH Binding URL:

• FQDN of Finesse Side A: The FQDN of Finesse Side A url that serves as the primary Finesse BOSH server. Example: https://fin125.abcdomain.com:8xxx//http-bind

• FQDN of Finesse Side B: The FQDN of Finesse Side B url that acts as the failover Finesse BOSH server. Example: https://fin125.abcdomain.com:8xxx/http-bind

Cisco Identity Services (IdS) Configuration:

• The Cisco IdS Url and Client ID created in Cisco IdSM must be configured in the Acqueon Workspace admin application.

  • Cisco IdS URL: This is the hostname of Cisco IdS.

  • Client ID: Unique Application Identifier that is created on Cisco IdS.

• Cisco IdS must be accessible from the Acqueon Workspace server.

• Test Agent credentials

Note:

The customer must add the Acqueon Workspace auth Callback URL in Cisco IdS. Example of the auth callback URL: https://FQDN/auth/callback

Acqueon-side Requirements

Acqueon must fulfill the following configurations:

• In case of SSO integration with Cisco, Acqueon Workspace auth callback URL (Example: https://<AD-FQDN>/auth/callback) must be added in the Cisco IdSM application.

• Client Redirect URL must be configured in the Acqueon Workspace Admin application.

  • Client redirect URL: Acqueon Workspace Callback URL to which the IdS auth code has to be delivered.