Cisco Outcomes

0

DIALER_NOT_ATTEMPTED

13

Not Attempted

The dialer does not attempt to contact the customer.

2

DialError

14

Dial Error

The system encounters an error while dialing the number.

3

NOT_IN_SERVICE

15

Not in Service

The number is invalid or disconnected.

4

NO_RING_BACK

25

No Ring Back

The system does not receive a ringback after a missed call.

5

OPERATOR_INTERCEPT

10

Operator Intercept

The network returns an operator intercept during the dialing attempt.

6

NO_DIAL_TONE

9

No Dial Tone

The system does not detect a dial tone when the dialer port goes off-hook.

7

INVALID_NUMBER

2

Invalid Number

The network reports the number as invalid.

8

NO_ANSWER

8

No Answer

The call remains unanswered.

9

BUSY

3

Busy

The customer's phone is busy.

10

CALL_SUCCESS

0

Call Success

The customer answers the call and connects to an agent.

11

FAX_MACHINE

6

Fax Machine

The system detects a fax machine.

12

ANS_MACHINE

7

Answering Machine

The system detects an answering machine.

13

DIALER_STOPED_LACKOFAGENTS

16

No Agents

The dialer stops dialing due to a lack of available agents, or the network stops dialing before completion.

14

CALLBACK

4

Callback

The customer requests a callback.

15

CBANS_MACHINE

7

Answering Machine Callback

The answering machine prompts the customer to request a callback.

16

ABAN_LACKOFAGENTS

17

No Agents Abandoned

The system connects the call with the customer but abandons it due to a lack of available agents.

17

RESERVEAGTFAIL

18

Reserve Agent Fail

The system fails to reserve an agent for a personal callback.

18

AGTSKIPCALL

19

Agent Skip Call

The agent skips or rejects a preview call.

19

AGTSKIPCLOSE

20

Agent Skip Close

The agent skips or rejects a preview call using the close option.

20

CUSABANIVR

21

Customer Abandoned to IVR

The system transfers the customer to an IVR.

21

CUSTDROPPED_INCONFTIME

1

Abandoned

The customer disconnects the call within the configured abandoned time.

22

TDMSWITCH

22

TDM Switch

The system detects a voicemail or answering machine, typically when using TDM switches.

23

WRONGPARTY_WRONGNUMBER

11

Wrong Number

The system contacts the number successfully, but it belongs to the wrong person.

24

WRONGPERSON_WRONGNUMBER

12

Wrong Person

The system contacts the number successfully, but the wrong person answers.

25

RECORDFLUSHED

23

Record Flushed

The system removes this record due to a change in the skill group or campaign.

26

DNC

5

Do Not Call (DNC)

The number appears on the Do Not Call (DNC) list.

27

CallDisconnected

31

Call Disconnected

The carrier or network disconnects the call while it is ringing.

28

LOWVOICECALL

24

Low Voice Call

The system detects dead air or low voice volume during the call.

29

NOTSUPPORTED

26

Not Supported

The voice gateway does not support the received message.

30

NOTAUTHORIZED

27

Not Authorized

The voice gateway does not authorize the received message.

31

INVALIDMESSAGE

28

Invalid Message

The voice gateway receives an invalid message.

32

CALL CANCELLED BY DIALLER

32

Call Cancelled by Dialer

The system cancels the call after losing connection with the Campaign Manager.

33

PREVIEW TIMEOUT

33

Preview Timeout

The agent does not accept a preview or personal callback before the timeout expires.