Clear ACW Call
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    Clear ACW Call

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    Article summary

    This API allows an Agent to clear a customer call in an ACW state.

    Pre-requisite

    The agent must be on a customer call and the call must be in an ACW state.

    Sequence Diagram

    Message Structure

    Request Parameters

    Value

    channel

    Amazon

    topic

    OutboundCall

    subtopic

    ClearContact

    source

    «app-name-broadcasting-this-message»

    Response Parameters

    Value

    Not Applicable

    Possible Error Cases

    Error Type

    Code

    Message

    SET_AGENTSTATE_FAILED

    Campaign Manager Failure Error Message.

    Set agent state failed.

    Sample Response

    {
        "channel": "Amazon",
        "topic": "OutboundCall",
        "subtopic": "ClearContact",
        "source": "myapp"
    }


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