Clear ACW Call
- DarkLight
Clear ACW Call
- DarkLight
Article summary
Did you find this summary helpful?
Thank you for your feedback
This API allows an Agent to clear a customer call in an ACW state.
Pre-requisite
The agent must be on a customer call and the call must be in an ACW state.
Sequence Diagram
Message Structure
Request Parameters | Value |
---|---|
channel | Amazon |
topic | OutboundCall |
subtopic | ClearContact |
source | «app-name-broadcasting-this-message» |
Response Parameters | Value |
---|---|
Not Applicable |
Possible Error Cases
Error Type | Code | Message |
---|---|---|
SET_AGENTSTATE_FAILED | Campaign Manager Failure Error Message. | Set agent state failed. |
Sample Response
{
"channel": "Amazon",
"topic": "OutboundCall",
"subtopic": "ClearContact",
"source": "myapp"
}
Was this article helpful?