Add Manual Campaign Group

Manual Campaign Groups are dialer-independent campaign groups. You can create campaigns and map them to these manual campaign groups. All the campaign functionalities work as explained in the Campaign. The only difference is that the contacts are delivered to a dialer and agent using Acqueon APIs.

Perform the following steps:

1. Click + Add to see the options available and select Add Manual Campaign Group.
2. Enter a Campaign Group Name and a Description.
3. Click Save And Continue.

To configure Campaign Group, follow the steps below:

1. Use a slide bar to set the Initial Number of Contacts. This defines the number of contacts sent to the dialer initially.
2. Use the slide bar to set the Increment By percentage to increase the contact delivery to the dialer.
3. Use the slide bar to set the Decrement By percentage to decrease the contact delivery to the dialer.
4. Set the Upper Threshold limit as a multiple of the Initial Number of Contacts that are delivered to the dialer.
5. Enable the Auto Balancing checkbox to automatically distribute the contacts from the uploaded file equally to all campaigns mapped to the group.

6. Set the Delivery Frequency. This is the wait time between iterations in seconds. 

7. Set the Digital Queue Length, which determines the number of contacts that remain in a queue for immediate delivery to the dialer.

8. Activate the Account Executive Mapping toggle button. AEM ensures personalized handling of contacts by assigning dedicated agents, prioritizing their delivery.

9. Select appropriate agents under Agent Mapping to map with the campaign group. You can select multiple agents.

10. Click Save. 

The campaign balancing feature as defined in this section works based on Campaign Priority and NOT contact distribution among configured campaigns. During every iteration, when the responses from specific campaigns are received, the algorithm does not validate the per campaign response rate to select the campaigns to distribute contacts for the next iteration. Irrespective of the responses from specific campaigns, the algorithm distributes contacts to configured campaigns based on the originally defined percentages.