Add Voice Campaign Group

To add a voice campaign group:

1. Click + Add to see the options available and select the Add Voice Campaign Group.

2. Enter a Campaign Group Name and a Description for Campaign Group.

3. Select the Dialer from the dropdown list.

4. Select the Dialer Campaign from the dropdown list. Based on the selected dialer, Dialer Campaign displays the list of campaigns mapped with the Dialer.

5. Enter the CLI Name and CLI number. These are the parameters displayed on customer screen. If user does not enter the name or number, system inherit the name and number form dialer campaign.

6. Select one of the options from LCM Key or Global Business Parameter. If LCM Key is checked, LCM Key is passed as the contact list ID.

   1. If Global Business Parameters are selected, the value of the selected parameters is passed to contact list's ID field.

   2. If a mapped Global Business Parameter is not available in the Assigned Global Business Parameters section, an empty value is passed as the contact list's ID field.

   3. If both LCM Key and Global Business Parameter are not selected, an empty value is passed as the contact list's ID field.

7. Move the applicable fields from Available Global Business Fields(3) to Assigned Global Business Fields(1).

8. Click Save and Continue.

Contact Parameters

1. Use a slide bar to set the Initial Number of Contacts. This defines the number of contacts sent to the dialer initially.

2. Use the slide bar to set the Increment By percentage to increase the contact delivery to the dialer.

3. Use the slide bar to set the Decrement By percentage to decrease the contact delivery to the dialer.

4. Set the Upper Threshold limit as a multiple of the Initial Number of Contacts that are delivered to the dialer.

5. Set the Iteration Interval. This is the wait time between iterations in seconds.

6. Activate the Auto Balancing checkbox to automatically distribute the contacts from the uploaded file equally to all campaigns mapped to the group.

7. Set the Delivery Frequency. This is the wait time between iterations in seconds.

8. Set the Digital Queue Length, which determines the number of contacts that remain in a queue for immediate delivery to the dialer.

9. Activate the Account Executive Mapping toggle button. AEM ensures personalized handling of contacts by assigning dedicated agents, prioritizing their delivery.