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    V 3.27.2606.0 - 09 July 2026
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      V 3.27.2606.0 - 09 July 2026

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        Article summary

        The following table describes the new features and enhancements of this release in Acqueon Workspace.

        Feature

        Description

        Beta / GA

        Platform(s)

        Mandatory Disposition Enforcement for Outbound Campaign Calls

        Agents are now required to submit a disposition for every campaign Outbound Call in Cisco Finesse. This call will be automatically moved to a Forced Wrap-Up state if the disposition is not completed before the After Call Work (ACW) timer expires.

        GA

        Cisco Finesse

        Skip Trace Widget Enhancement

        The Skip Trace widget has been enhanced to allow administrators to configure mode-level dispositions that simplify the agent disposition workflow. The following enhancements are available:

        • Administrators can now enable or disable mode-level dispositions for Skip Trace. When mode-level dispositions are disabled, a configured default system outcome is automatically applied at the end of a Skip Trace call to record the call attempt in reports. When enabled, Skip Trace disposition behavior remains unchanged.

        • When mode-level disposition is disabled by the Administrator, agents can directly set the contact-level disposition for a Skip Trace contact. Agents only need to end the call and set the contact-level disposition. If the agent does not set a contact-level disposition, the system automatically sets the mode-level status to Call Completed.

        GA

        Cisco (UCCX and UCCE), Amazon Connect, and Five9

        Open Issues

        The following issues are open in this release:

        1. Clearing a Multi-Campaign Disposition (MCD) record during an active Skip Trace or Manual Dial call inadvertently clears the data from the gadgets associated with the active call as well.

        2. When an agent initiates a consult or Conference call during a Skip Trace or Manual Dial, the disposition gadget displays the Agent ID instead of the Mode number on the consulted agent screen.

        3. The Multi Campaign Disposition (MCD) widget does not display any records during an active call or after a manual number search. This issue occurs across all supported call types, including Manual Dial, Skip Trace, and Manual Search.

          Suggested Workaround:

          Until this issue is resolved, perform the search without including the + character in the contact number.

          Alternative Configuration (to enable searching with +):

          If searching with the + character is required, retain the + in the contact number and update the configuration as follows:

          1. Navigate to the AE_APPCONFIGURATION table.

          2. Locate the configuration for the CampaignsUploader component.

          3. Update the RemoveSpecialCharsList property by removing the + character from the list.

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