Login
    Contents x
    Close a Call
      • Dark
        Light
      Contents

      Close a Call

        • Dark
          Light
        Article summary

        Overview

        This API allows a user to close an Outbound Call. The Dialog object is updated by specifying a requestedAction of SetCLOSE and the target OutboundCall with CallId of user.

        Pre-requisite

        The Agent must be in the Ready state.

        Sequence Diagram

        Message Structure

        Request Parameters

        Value

        channel

        Cisco

        topic

        OutboundCall

        subtopic

        SetCLOSE

        source

        «app-name-broadcasting-this-message»

        data

        «JSON Object»

        Data Parameters

        Parameter

        Data Type

        Description

        Sample Value

        CallID

        String

        The caller ID of the user/customer.

        167786021

        Sample Request

        {
    "channel": "Cisco",
    "topic": "OutboundCall",
    "subtopic": "SetCLOSE",
    "data ": 
    {        
        "CallID": "16786021"    
    }
}

        Sample Response

        No sample response

        Was this article helpful?
        What's Next
        Change password!
        Changing your password will log you out immediately. Use the new password to log back in.
        Change profile
        Success!
        First name must have atleast 2 characters. Numbers and special characters are not allowed.
        Last name must have atleast 1 characters. Numbers and special characters are not allowed.
        Enter a valid email
        Enter a valid password
        Your profile has been successfully updated.
        Logout