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Compliance Detailed Report
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Compliance Detailed Report
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The Compliance Detailed Report shows details of various compliance data as required by regulatory authorities like Ofcom. These include Ringing Time, Answered Time, Call Progress Analysis (CPA) Time, and so on. This report is available for Campaigns only.
Note:
This report is currently not available for Native Amazon Dialer.
To view report:
Select the Time Period from Today, Yesterday, This Week, This Month and Custom. If you select Custom, select the Start Date and End Date.
Note:
The database is updated at 15-minute intervals, at -00 -15, -30, -45 every hour. If you select any in-between time (say 3:35pm) as the To date for your Summary report, the populated report does not contain data for the time 3:30:01 to 3:44:59 (in HH:MM:SS).
Select the Filter Criteria. For more information, see Report Filter Criteria.
Click Show Records to populate the report.
Click Export to export the contents of the report into an Excel (xlsx) or CSV file. By default, the report is exported as XLSX.
Fields
Report displays the following parameters:
Fields | Description |
|---|---|
Campaign Name | The campaign name for this call. |
Campaign Group | The campaign group to which this campaign is mapped. |
Customer Number | The customer number dialed out. |
Campaign ANI | The number that the customer receives as call origination (ANI) for this call. |
Call Result | The call result such as Success, Failure, No Answer, Busy, Disconnect, Abandon, Play Message and Disconnect, and so on. |
Dialed Time | The date and time the call was dialed out. |
Answered Time | The date and time the customer answered the call. |
Agent Connected Time | The date and time the call was connected to the agent. |
Disconnected Date | The date and time the call was disconnected. |
Ring Duration (ms) | The duration, in milliseconds, the call was in ringing state. |
CPA Duration (ms) | The duration, in milliseconds, for the CPA to be completed for the call. |
Connect Duration (ms) | The duration, in milliseconds, the call was connected after the CPA completion. |
Voicemail Left | If a voicemail was left to the customer. This column is populated with a Yes if a voicemail is left, or No if no voicemail is left for the customer. |
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